Petzl Duo S

Shipping

We can ship to virtually any address in the US. At this time, products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Shipping costs are automatically applied at checkout based on:

• The items in your order

• Your delivery address

• The shipping service chosen

Returns Policy

Some items may be returned if they are new, unopened, and within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

However, many safety items cannot be returned once shipped. This is because these items cannot be resold due to the chain of custody being broken, which affects assurance of the product’s fitness for purpose.

You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you will receive a refund more quickly. This timeframe includes:

• 5 to 10 business days for us to receive your return from the shipper

• 3 to 5 business days to process your return once received

• 5 to 10 business days for your bank to process the refund

If you need to return an item, please Contact Us or email us at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.